Frequently Asked Questions
Everything you need to know about shopping with CATEGORY
Are all products at CATEGORY brand new and authentic?
Yes, every item we sell is 100% authentic and comes in its original manufacturer packaging. We source directly from authorized distributors to ensure you receive genuine electronics with full warranty coverage.
How long does shipping take and is it tracked?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your package's journey in real-time.
What is your return policy for electronic goods?
We offer a 30-day return policy for most electronics. Items must be returned in their original condition, including all cables, manuals, and accessories. Please note that opened software or hygiene-sensitive items like in-ear headphones may have specific restrictions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.
Do my purchases come with a manufacturer warranty?
Absolutely. All electronics sold at CATEGORY are covered by the standard manufacturer's warranty. We also offer optional extended protection plans at checkout for extra peace of mind.
What should I do if my device arrives damaged or defective?
If your product arrives damaged, please contact our support team within 48 hours of delivery. We will provide a prepaid return label and prioritize a replacement or full refund for any defective units.