Returns & Warranty Policy

At CATEGORY, we stand by the quality of our electronics with a 30-day money-back guarantee on all authentic devices and accessories. Items must be returned in their original packaging with all included components to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select the 'Return Item' option next to your order history to generate a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Device

  Securely place the electronics in their original box with all manuals, cables, and accessories to prevent damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the prepaid shipping label provided in your email and drop the package off at any authorized courier location.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund will be processed back to your original payment method within 5-7 business days.